Questionnaire of The Airport Free WiFi Usage

Please take a few moments to complete our service satisfaction survey. Your responses will help us to address any issues that you may have as well as to better target our services to meet your needs. Your feedback will be kept confidential.This survey will take approximately 10 minutes to complete. Thank you for your consideration and support.

Q1:How often do you come to the Xiamen airport?

First

Less than five times a year

More than five times a year

Q2:How often do you use free WiFi hotspots at the airport?

Always

Sometimes

Never

I know nothing to the service.

Q3:Which wireless access point do you usually connect?

CMCC-xm-airport-free

Chinanet

ChinaUnicom

xm-airport-free

VIP-free

Other

Q4:How long do you spend surfing the Internet at the the airport ?

Less than 1 hour

1-2 hours

2-4 hours

Above 4 hours

Q5:Which of the following devices do you use? (Multiple choice)

Computer

Smart phones

Tablet PC

Other

Q6:Can you connect to the specific access point normally?

Yes

Q7:What are the difficulties you are having trouble connecting WiFi?

Weak signal

Connect fail

Other

Q8:Can you login successfully and connnect to the internet?

Yes

Q9:What are the difficulties you encounter when you log on to operate?

Not receive the SMS verification code

Other

Q10:What are the difficulties in the long-term use process?

Dropped

Need to re-login sometime

Bandwidth instability

The unstable signal

Other

Work fine

Q11:you use a WiFi network to do the following (multiple choice)?

E-mail and other office.

Use wechat, weibo,etc.

Surfing the Internet.

Online video

Other

Q12:How satisfied are you with connection speed?

Very Satisfied

Neutral

Very Dissatisfied

Q13:Feasible connection bandwidth within limited situation?

2Mbps

4Mbps

6Mbps or more

Q14:What demotivate you to use our service？

Boarding pass information for registration

Mandatory advertising

Need to log back cause of inactivity.

Other

Q15:Overall, please rate your satisfaction with Free WiFi Service?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Q16:What was your primary reason for rejecting the Free WiFi Service?

The operation of authentication is too complicated.

Perfer 3G / 4G network

Unsatisfactory net speed

Insecure factor

Not used to using

Q17:What could we do to improve our service?

选项1

Q18:Your contact details? (optional)

选项1

Q19:This survey is almost complete. These last few questions help us to analyze survey responses.

Q20:What is your gender?

Male

Female

Q21:Which category includes your age?

18-24

25-34

35-44

45 or above

Questionnaire of The Airport Free WiFi Usage

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1年前

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