Data Entry/ Query Resolving Timeliness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Laboratories Sample collection handle/storage/transmittal per protocol
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Soft Skill Ability to understand customer needs
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Soft Skill Easily contacted/reached
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A