本页仅为文字内容，不可回答。
SMO-2018-2019CRA满意度问卷CUSTOMER FEEDBACK SURVEY
Thank you for giving us the opportunity to work with you.
To help us evaluate our quality in procedures and staff performance, we would very much appreciate your opinion and suggestions to improve customer satisfaction and to ensure your continuous support.
Thank you for taking a few minutes to complete this survey.
注：如您与我们合作项目，对接多个CRC，麻烦请另填写一份，谢谢！
Project being evaluated（SMO项目编号）:__SMO-2018-2019
您的姓名：
与我们合作的项目号：
与您合作该项目CRC的姓名：
Survey conducted date:
Data Entry/ Query Resolving Timeliness
Data Entry/ Query Resolving Completeness
Data Entry/ Query Resolving Accuracy
IVRS/IWRS Timeliness
IVRS/IWRS Completeness
IVRS/IWRS Accuracy
Drug Management Drug Re-order
Drug Accountability
Drug Dispensing/ Return
Related Forms Completion
Study File
Study Supplies
Laboratories Sample collection handle/storage/transmittal per protocol
Laboratories related forms maintenance
Laboratory kits
Source Management
Financial/ Budgetary Issues
Study Understanding
Soft Skill Ability to understand customer needs
Soft Skill Easily contacted/reached
Soft Skill Response to client enquiries in a timely manner
Soft Skill Build good relationship with study team
Soft Skill Willingness to work together
Proactive ability Ability to solve problems to cope with unexpected situations in a timely manner
Proactive ability Identify risks and come up with solutions
Overall evaluation：If 100 is full score, please give CRC an estimated score for the past 3 monthsfor this study:
Please add any comments and suggestions
