Note: This questionnaire is designed to collect feedback from our dealers, in order to improve our service.

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DJI Agricultural Drone Dealer Satisfy Questionnaire

Note: This questionnaire is designed to collect feedback from our dealers, in order to improve our service.

Your company : (Required)
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Your Email : (optional)
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Your country : (Required)
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Name of DJI Agriculture sales specialist (For example:Tim.Zhang,required):
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Part I: Sales Specialist Service Satisfaction
1. Are you satisfied with DJI sales specialist on their efficiency of delivering information?
Very satisfied
Satisfied
Neutral
Not satisfied
Very unsatisfied
Is there anything you’d like to add or to make examples about? (optional)
    ____________
2. Did the sales specialist ever fail to tell any of the following information in time?
Industry laws and regulations
Important sales policy
Product information
Training information
Others(Optional)
No
Is there anything you’d like to add or to make examples about? (optional)
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3. How long do you have to wait in average after contacting DJI sales specialist?
With 24 hours
2-3 days
4-7 days
More than 1 week
Never got a reply
Is there anything you’d like to add or to make examples about? (optional)
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4. Are you satisfied with DJI sales specialists on assisting you dealing with problems (such as order, shipping, after sales and complaints) occurred in daily cooperation?
Very satisfied
Satisfied
Neutral
Not satisfied
Very unsatisfied
4.1 If you chose negative options in Question 4, what is/are the reason(s)? (Select one or more)
The sales specialist usually fail to give a reply or contact me
The sales specialist asks dealers or others to solve problem instead of taking the responsibility and solving by his/her own
The sales specialist doesn’t offer any help to solve problems
I am not satisfied with the result
Others(optional)
Is there anything you’d like to add or to make examples about? (optional)
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5. How often does the sales specialist actively provide reasonable advice or suggestion to increase sales, such as market analysis,Inventory management and channel development in your favor?
Frequently
Often
Sometimes
Seldom
Never
Is there anything you’d like to add or to make examples about? (optional)
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6. Has the sales specialist actively provided reasonable advice or suggestion about marketing, such as product training and marketing campaign in your favor?
Frequently
Often
Sometimes
Seldom
Never
Is there anything you’d like to add or to make examples about? (optional)
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7. Has the sales specialist ever asked for or received a bribe? (Including asking for free accommodation, recreation or reimbursement of personal costs)
No
Yes (Please raise an example,required)
8.Generally speaking, are you satisfied with the sales specialist you are working with now?
Very satisfied
Satisfied
Neutral
Not satisfied
Very unsatisfied
Is there anything you’d like to add or to make examples about? (optional)
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9. When you contact support.agras@dji.com, are you satisfied with our response?(IF you have never contacted, you could pass this question)
Very satisfied
Satisfied
Neutral
Not satisfied
Very dissatisfied
9.1. What improvements can be made to services provided by support.agras@dji.com? (Choose two options at most)
Response time
Professionality
Service attitude
Efficiency of problem solving
Other(Optional)
Please specify your options or give examples:(Optional)
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10. If you have other feedback, please write here: (optional)
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