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IT Survey
Overall, How would you rate your overall satisfaction for the IT support provided?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Your Answer |
How would you rate the professionalism (competence, skill or friendliness) of the IT support engineer?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Competence | |||||
| IT Skills | |||||
| Friendliness |
How would you rate the time to respond and the time to provide a solution to your issue?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Your Answer |
How would you rate the communication and ongoing updates you received during the resolution cycle?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Your Answer |
How would you rate the overall quality of IT Services, eg: software, hardware, applications, etc.?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Your Answer |
Do you know how to contact with IT hotline? If yes, how would you rate the knowledge and professional of the hotline(5555) support staff ?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Your Answer |
How would you rate the satisfaction of IT service desk in 6F of office building 110 ?
| Great 5 | 4 | 3 | 2 | Poor 1 | |
| Your Answer |
Which part(E.g. Hardware/Software, Service Quality, Data Security…) could ITLS-CN do better? Do you have any other comments?
