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LQA-Porter Service(Arrival and Departure)

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Your full name 您的中文姓名（全名）或者英文姓名（全名）
    ____________
Your Associate ID 您的员工号
    ____________
What are the services we need to offer during porter arrival?以下哪几项是我们在客人到店的时候需要提供的服务？
Offer car door assistance 开车门协助
Welcome the guest to the hotel using the hotel name 使用酒店名字欢迎客人
Offer assistance with luggage and confirm the number of pieces 协助客人拿行李，并询问行李件数
Open the hotel entrance door for the guest 协助客人进入酒店大堂
Escort guest to reception and introduce by name or advise reception of arriving guest via technology 引领客人到达前台，并向前台介绍客人姓名，或通过其他途径告知前台。
Correct luggage delivered within （ ） minutes 客人的行李需在（ ）分钟内准确地送到客人房间
20
10
15
Knock on guest’s door, wait( ) seconds, and then knock again敲客人房门时需间隔（ ）秒钟
10
15
20
For first time guests offer a brief room orientation, highlighting a minimum of two unique features对第一次入住的客人，我们需要向其介绍房间的设施设备及亮点
Yes 是
No 否
Luggage should becollected within ( ) minutes during departure. If any delay, advise guest and provide an estimated delivery time客人离店时，在接到通知的（ ）分钟内需收取客人行李，如有任何延误，需告知客人大概的时间
15
10
20
What are the services we need to offer during porter departure?以下哪些选项为客人离店时提供的行李服务？
Offer to arrange onward transportation如需要，协助客人安排交通工具
Confirm the number of luggage pieces to be collected与客人确认行李件数
Luggage service should be organized and seamless行李服务应井井有条，且员工间合作顺畅
Luggage to be placed in the transport and number of pieces confirmed with guest行李送到指定的交通工具上，且与客人确认行李件数
Offer car door assistance车门协助服务
Offer a sincere farewell in the end of the service and thank the guest. Invite the guest to come back again. 服务结束时热情地向客人道别且感谢客人。邀请客人再次回来。
Yes 是
No 否
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