B. 您在本课程中的最大收获: What have you learnt in this program? Please give two or threeexamples.
C. 这次培训需改进的是:Is there anything we can do to improve our service? What is it?
D. 除此之外,您还希望得到哪些培训课程, 请一一列出.Besides, is there any other training program(s) you would like to attend to?Please list as follows.