客户满意度调查-South_历史项目_免费模板

您能及时联系到我们销售代表吗?Can you reach your sales representative when needed?

1. 从来都没有 Never

2. 很少 Rarely

3. 有时候Sometimes

4. 通常都是Usually

5. 一直都是Always

您认为我们业务人员服务能力和专业水平如何？Do your sales representatives serve you in a professional manner?

1. 一点都不专业 Never

2. 基本上不专业 Rarely

3. 还行 Sometimes

4. 比较专业 Usually

5. 非常专业 Always

您对我们业务人员的服务态度满意吗？How is the service attitude of your sales representative?

1. 非常不满意 Poor

2. 不满意 Somewhat poor

3. 基本满意 Good

4. 比较满意 Very good

5. 很满意Excellent

我们报价的及时性准确性如何？Do you receive accurate and timely pricing information?

1. 从来都不准确 Never

2. 很少准确 Rarely

3. 有时候准确 Sometimes

4. 通常都很准确 Usually

5. 一直都很准确 Always

您反映的问题是否很快就能得到解决？Do we resolve problems promptly?

1. 从来都没有 Never

2. 很少 Rarely

3. 有时候Sometimes

4. 通常都是Usually

5. 一直都是Always

您对我们处理质量问题的流程和速度满意吗? How do you think our response time and the process towards your quality complaints?

1. 从来都没有 Never

2. 很少 Rarely

3. 有时候Sometimes

4. 通常都是Usually

5. 一直都是Always

您对我们处理质量问题的流程和速度满意吗? How do you think our response time and the process towards your quality complaints?

1. 非常不满意 Poor

2. 不满意 Somewhat poor

3. 基本满意 Good

4. 比较满意 Very good

5. 很满意Excellent

您能得到有效的技术和应用方面的支持吗? Is technical and application information available?

1. 从来都不能 Never

2. 很少能 Rarely

3. 有时候能 Someimes

4. 通常能 Usually

5. 一直都能 Always

您总是能收到准确的出货单、发票这些单据吗？Do you receive accurate packing slips, invoices, etc?

1. 从来都不能 Never

2. 很少能 Rarely

3. 有时候能 Someimes

4. 通常能 Usually

5. 一直都能 Always

我们送货及时吗？Are our shipments on time?

1. 从来都不能 Never

2. 很少能 Rarely

3. 有时候能 Someimes

4. 通常能 Usually

5. 一直都能 Always

您对我们的产品供应能力满意吗？How do we rate on product availability?

1. 非常不满意 Poor

2. 不满意 Somewhat poor

3. 基本满意 Good

4. 比较满意 Very good

5. 很满意Excellent

您觉得我们产品价格具有竞争性吗？How do you rate on our product price?

1. 非常不满意 Poor

2. 不满意 Somewhat poor

3. 基本满意 Good

4. 比较满意 Very good

5. 很满意Excellent

我们增值服务（染色、注条上色、轴装、重卷、再包装等）达到您预期的水平了吗？Do the value-added services we offer meet your expectations? (Dyeing, Striping, Twisting, Drumpack, Respool, Repackaging, etc.)

1. 从来都不能 Never

2. 很少能 Rarely

3. 有时候能 Someimes

4. 通常能 Usually

5. 一直都能 Always

您认可百益线缆作为您可靠的供应商及搭档吗？Do you consider us a partner in your business and would you recommend us as a supplier?

1. 认可Yes

2. 不认可No

在今后12个月内，您会继续采购我公司产品及服务吗？Would you like to purchase products and services from IEWC in the coming 12 months?

1. 会 Yes

2. 不确定 Not sure

3. 不会 No

您通过哪些方式了解到我公司？（多选）Which way(s) do you initially reach our company?（Multiple choices）

1. 销售主动拜访 IEWC Sales visiting

2. 全球指定合作 Global account

3. 经人介绍 Peers recommendation

4. 展会Trade show

5. 网络Internet

6. 其他（请注明）Others(please verify)

您最满意百益线缆的哪些方面？What do you most satisfied with IEWC?

____________

您认为百益线缆有哪些方面是有待改进的或者从今以后应该做的？What other solutions would you like to see IEWC improve or implement?

____________

您的公司名、您的姓名、邮寄地址、联系电话（方便我们寄出小礼品,仅限中国大陆）Please let us know you and your company name and your address:

____________

您的邮箱:Your email address:

____________