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20190610-GZ-Healing Customer Relationships- Pre-workshop Assessment
Dear colleagues,
Thank you for registering for the Customer Service Workshop - Healing Customer Relationships. Please take a few minutes to answer the below questions to help trainers better understand your needs and expectations for the workshop. If you have any other questions, please contact your HR Training and Development colleague. Thank you!
感谢您报名客户服务 - 修复客户关系，请花几分钟的时间完成以下问题以便让讲师更了解您对本课程的需求以及期望。如果您有任何的疑问，请联络您当地负责 HR 训练与发展的同事。
Please enter your Staff No. 请输入员工编号
Please enter your full name in English请输入英文全名(ex. Ben Chen)
What are some of the major factors that urge you to participate in the Customer Service Workshop - Healing Customer Relationships?促使您参加客户服务 - 修复客户关系 的主要因素有那些?Please select between 1 and 2 answers.请选择 1 个至 2 个答案
Who are your customers? 您的客户对象为何?
What are the complaints that the customers bring up to you (or the company) the most?客户最常对您(公司)提出的抱怨为何？
What is the most unforgettable and impressive customer complaint that you ever faced?您曾经遭遇过令您印象深刻且难以处理的客户抱怨为何？
What do you expect to take away from the workshop? 您期望从本次的课程获得什么?
