What is your reason for choosing China Construction Bank?
Close to home or unit
Good service quality
Rich business
Other
What is the average frequency of China Construction Bank?
1 time/week
2 times/week
3-4 times/week
5 times or more
What is your overall satisfaction with the Bank?
Very satisfied
Satisfied
General
Dissatisfied
What is your reason for being dissatisfied with the Bank? C. Less business types D. Lo
Queued for a long time
Poor service attitude
Less business types
Low professional quality
What do you think the Bank's services need to improve?
Improve service quality
Increase business window
Improve service efficiency
Increase business types
Other
Do you think that the complaint channel of CCB is perfect?
Imperfect, can't solve the problem
Perfect, can solve the problem
Generally, it takes a long time to solve the problem
Your efficiency in the work of CCB employees
Very satisfied
Satisfied
General
Dissatisfied
Which of the following CCB quality of service content do you value? (multiple choice)
Environmental humanization
Service is enthusiasm and fast
Self-service bank convenience
Rich wealth management products
Swipe card outlets
Online e-banking has a high safety factor
What do you think needs to be solved in CCB services? (multiple choice)
Less service windows, more people queue up
Self-service equipment is prone to failure
Employees work efficiency
Employee attitude
Product design is not perfect
Off-site, cross-bank transfer fee is too high
