Feedback to Wonder Maid Trial-run Ayi_历史项目_免费模板

Are you happy with Ayi’s arrival time?

Yes

No

How would you describe Ayi’s work?

Exceeded my expectation

Met my expectation

Didn’t meet my expectation

What didn’t you like about the work?

Difficult to communicate with Ayi

She didn’t follow my instructions

She didn’t clean thoroughly

None

Others

She wasn’t able to use products correctly

If others in Q3, what are they?

____________

Please describe what can be improved in Ayi’s work?

____________

Pleas describe what can be improved in the booking process and communication with customer services.

____________

How often do you hire an Ayi?

Full time Ayi

regularly - More than once a week

Regularly - Once a week or less

Irregularly - whenever needed

Apart from general cleaning, what are the other tasks you or your Ayi spent most time on?

Cooking

Laundry

Tidying

Others

Ironing

Balcony & terrace cleaning

Please specify if others in Q8.

____________

If there is a platform for you to book on-demand Ayi, what type of Ayi are you most likely to book?

For regular domestic clean

For deep clean

For specific tasks, e.g. ironing, cooking

For special events, e.g. after party, before a date

How likely are you willing to book an on-demand Ayi of similar quality from an English booking platform? (5 is most likely and 1 is least likely)

1

2

3

4

5

If you scored less than 4 in Q12, why?

____________

How important is a customer service person in your communication with Ayi? (5 is most important, 1 is least)

5

4

3

2

1

Would you prefer Ayi to have accident insurance cover with a small premium (about 2rmb per hour)?

Yes

No

Any other comments or suggestions?

____________