Checked by:Tony Cai,Laundry Manager,HSKP

检查员:蔡源洗衣房经理客房部

">
本页仅为文字内容,不可回答。

Daily Walk Observation每日观察2016.11.23

Checked by:Tony Cai,Laundry Manager,HSKP

检查员:蔡源洗衣房经理客房部

Dept. 检查部门:
饼房
西餐厅
西厨房
Name 姓名
    ____________
Smile Greet 微笑与问候Eye contact, Smile, Greet, Call the name 目光接触,微笑,问候,称呼姓名
On brand 符合标准
Off brand 不符合标准
Grooming 仪容仪表(Please take photo 请拍照)Name tag Pin, Uniform, Accessories, Make-up名牌徽章、制服、饰品、妆容
On brand 符合标准
Off brand 不符合标准
Hotel Knowledge 酒店知识 (Q1)Q: What kind of services does Reception provide for guests?问:前台向客人提供什么服务?A: Provide check-in/check-out, room reservation, foreign currency exchange, Resort information and safety box service, Taking message, Information inquiry, Accounting services, etc.答:为客人办理入住登记、退房手续、房间预订、外币兑换、提供酒店信息、保险箱服务、留言服务、信息查询、账务服务等。
Right 正确
Wrong 错误
Hotel Knowledge 酒店知识 (Q2)Q: Where is parking lot we provided for our guests?问: 酒店为客人提供的停车地方在哪?A: hotel lobby on both sides of the main entrance and parking lot between hotel door to the SPA, a total of 134 car parking Spaces and three buses parking Spaces.答:酒店大厅正门两侧以及酒店大门至SPA之间的停车场,共有134个汽车车位和3个大巴车位。
Right 正确
Wrong 错误