Post-Course EvaluationQuestionnaire Frontline Series –Peak Season Service Selling 前线系列 - 黄金档期的服务及销售秘技

Name of participant (Optional)參加者 (選擇性)

A. The programme 1. Were the programme objectives clearly stated? 課程目標是否清晰

2. Were the programme objectives clearly stated? 課程是否達到既定之目標

3. Were the programme objectives clearly stated? 課程深度是否足夠

4. Was the content valuable/useful to your job? 課程是否對你工作有幫助

B. Learning 1. Did you gain new knowledge/skills? 你是否獲取了新知識/技能

2. Did the environment aid your learning? 學習環境是否有助於你提升學習興趣

3. Was the trainer able to help you learn? 導師是否提供適當的協助予你

4. Was the training material useful to you? 課程資料是否有作用

C.Training Methods 1. Were the training aids used effectively? 教學輔助工具是否有效

2. Were the methods applied adequate for the purpose? 教學方法是否能達到既定之目標

3. Was individual/group participation enough? 課堂互動性是否足夠

4. Were participants motivated to learn? 參加者是否能被激發學習興趣

D. The Trainer1. Were participants motivated to learn? 導師的表達技巧是否有效

2. Were participants motivated to learn? 導師是否友善/樂於助人

3. Did the trainer encourage your learning? 導師是否有鼓勵你學習

4. Were participants motivated to learn? 課程節奏是否恰當

E. Administration行政 Was the classroom accommodation suitable? 課室環境是否舒適 i. Location/convenience 地點/方便

ii. Classroom size 課堂人數比例

iii. Lighting/seating 燈光/座位

iv. Air-conditioning 空氣調節

Overall comments整體意見 1.Which subject(s)/part(s) of the programme did you enjoymost? 你最欣賞課程的哪些部分?

2.What changes would you recommend to improve this programme? 課程有哪些地方需要改善?

3.Please give your overall comment on this programme. 你對課程的整體意見。