Consumer online shopping behavior towards using Baopals
Baopals is an E-commerce online shopping website for foreigners in China, thank you for answering the survey
Age
Less than 19 years old
19-22
23-26
More than 26 years old
What method of shopping do you prefer?
E-Retailing (Online)
Retailing (High street)
How often do you buy products online?
Extremely often
Quite often
Moderately often
Slightly often
Not at all often
What is the reason you have never bought online?
Payment security concerns
Privacy
Delivery waiting time
Other, please specify:
Baopals is an E-commerce online shopping website which act as an agent for Taobao and Tmall and provide all information in English for consumers to be able to buy things easily in China. Please answer the following questionnaire:
Please indicate why you have not purchased anything from Baopals?
Never heard of it
Other, please specify:
I am using it
What are your biggest concerns about buying products online?
How would you rate your internet connection?
Bad
Good
Very good
Excellent
How confident are you that your personal information is kept confidential when buying products online?
Extremely confident
Quite confident
Moderately confident
Slightly confident
Not at all confident
How confident are you that your payment information is kept secure when buying products online?
Extremely confident
Quite confident
Moderately confident
Slightly confident
Not at all confident
How comfortable are you buying products online from a company you know?
Extremely confident
Quite confident
Moderately confident
Slightly confident
Not at all confident
On which kind of stores do you most comfortable buying from an individual you don’t know?
Baopals’ recommendation on the website
Official flagship store
Store that shows on top of the page
It doesnt matter
Which payment method do you use most often when buying products on Baopals?
Union pay
WeChat pay
Alipay
How often do privacy concerns prevent you from buying products online?
Always
Most of the time
About half the time
Once in a while
Never
How often have you purchased products on Baopals during the past 12 months?
How often do you visit www.baopals.com?
Daily
Weekly
Monthly
Annually
What types of products do you typically buy on Baopals?
14. How much would you spend on Baopals per month in RMB?
0-500
500-1000
1000-2000
2000-4000
Would you contiue buying from Baopals?
Yes
No
I have never purchased anything on Baopals, please specify:
Are there good communications means provided on www.baopals.com?
Does Baopals provide comparison-shopping easily on their site?
What do you believe to be of most importance, to Baopals’ user?
Is the information provided on www.baopals.com easy to read?
Have you had any bad experieces whilest using Baopals websites?
To improve Baopals service, please specify which kind of better service you are expecting for?
Thank you for your participation! ^.^