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 Eaton 2014 APAC EHS Team Customer Satisfaction Survey伊顿2014亚太区EHS团队客户满意度调查

Welcome to the APAC Regional EHS Team customer satisfaction survey!  This survey will take less than 10 minutes to complete.  Your honest responses will help identify opportunities to improve our EHS services to meet your needs. Please provide your answeres based on experience within last two years. Thank you in advance for participating in this important process.

欢迎参加亚太区EHS团队客户满意度调查!仅仅10分钟,您将给予我们改善服务的宝贵契机。请您基于过去两年间的工作经历提供答案。再次感谢您参与这一重要的活动!

1. APAC Regional EHS Team understands my needs and the requirements of my department/function 亚太区EHS 了解我所在职能部门的需求
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
2. APAC EHS team is accessible to you (phone, voice mail, email, etc.)我能够通过诸如电话,语音留言,email等方式联系到亚太区EHS。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
3. The APAC EHS Community (EHS SharePoint) is user friendly and helpful in providing access to information, forms, manuals, etc. that I need.亚太区EHS Community (EHS SharePoint) 使用起来很方便,有助于我找到需要的信息和资料。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
4.When contacted, I received adequate support to facilitate resolution of my problem or issue. 当我寻求支持时,我能够得到足够的帮助来解决问题。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
5. When contacted for assistance, APAC Regional EHS Team follows up with me to make sure my issue was addressed.当我联系亚太区EHS寻求帮助时,EHS会追踪问题解决情况,确保问题已解决。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
6. The amount / frequency of training, email/phone consultation and on site coaching provided by APAC EHS team meets my needs 亚太区EHS提供的培训,邮件或电话咨询以及现场指导,就数量和频次而言,符合我的需求
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
7. The overall quality of EHS training provided is high总体而言,EHS培训的质量较高。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
8. The training topics / scope meet my needs培训的主题/范围符合我的需求。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
9. APAC Regional EHS Team consistently meetsits commitments by responding to inquiries and requests for service in the time frame promised.亚太区EHS及时响应客户需求,并且在承诺的时间内给予帮助和支持。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
10. Overall, APAC Regional EHS Teamis knowledgeable in its areas of specialty otherwise actively help out getting other expert involvement to support your EHS process. 总体而言,亚太区EHS在其专业领域知识丰富,或者能够帮助寻求相应的技术专家参与支持EHS问题。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
11. APAC Regional EHS Teamis friendly and helpful when I contact them for services.当我联系亚太区EHS寻求支持时,EHS态度谦和友善。
Strongly Agree 非常赞同
Agree 赞同
Neither Agree nor Disagree 既不赞同也不反对
Disagree 反对
Strongly Disagree 非常反对
12. What is the most critical program/training/support you would like get from APAC Regional EHS Team?您觉得您从亚太区EHS得到的最重要的支持/培训/项目是什么?
    ____________
13. From 1 (very poor) to 10 (excellence), what is your score of the service and support provided by APAC Regional EHS Team as compared with other professional companies, teams or groups (Please select 1,2,3,4,5,6,7,8,9,10) 如果让您从1分(非常糟糕)到10分(非常出色)来评价亚太区EHS团队的服务(与其他专业机构,小组或团队相比),您给出的分数是?(请选择 1,2,3,4,5,6,7,8,9,10)
    ____________
14. What suggestions do you have to improve the services and support from the APAC Regional EHS Team? 针对亚太区EHS提供的服务和支持,您还有其他建议吗?
    ____________
15. Are there any EHS services or training needs that you need which are not currently provided by the APAC Regional EHS Team? If so, please identify 如果您有期望得到的服务或培训(亚太区EHS提供),当前没有达成的,请在下表中说明
    ____________
16. Please specify the function you are from 请问您的职能属于下列哪一项?
Business Leader 业务单位领导人
Site Leader 工厂领导人
Site EHS 工厂EHS
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