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Customer Satisfaction Survey - Health Advocate, Kunshan V2

Thank you for using Health Advocate Service and taking the time to complete this survey.

Your feedback is important to us so that we can improve our services to you for the future.

Would you recommend the Health Advocate service to your colleagues?
Yes
No
Has the Health Advocate service improved your confidence to seek healthcare while traveling in China?
Yes
No
Please rate the helpfulness of the Health Advocate in the following aspects, where 1 is “very poor” and 6 is “excellent”:
Navigating the medical facility ★ ★ ★ ★ ★ ★
Communicating with medical facility staff ★ ★ ★ ★ ★ ★
Assisting with the payment process ★ ★ ★ ★ ★ ★
Addressing my concerns and needs ★ ★ ★ ★ ★ ★
Please rate your Health Advocate in the following aspects, where 1 is “very poor” and 6 is “excellent”:
Politeness ★ ★ ★ ★ ★ ★
Ease to communicate with ★ ★ ★ ★ ★ ★
Professionalism (neat in appearance, friendly and respectful) ★ ★ ★ ★ ★ ★
Do you find the Health Advocate service a valuable benefit while traveling?
Yes
No
Do you see the Health Advocate service as demonstrating Apple’s care to you and your family?
Yes
No
Please share any comments or suggestions?
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