Medical Services Survey医疗服务调查问卷 (BH001)Tell us what your experience is like请将您的真实体验告诉我们

Consumer satisfaction is vital in our service delivery. We would like to ask you to take a few minutes to rate us on the various service aspects so that we can serve you better. We value your opinion and we want to hear from you.

客户满意度对于我们提供服务至关重要。为了给您提供更好的服务，请您对我们的各方面服务内容打分。希望能收到您的宝贵意见，我们高度重视您的意见和建议。

Please rate the below characteristics between 1 and 10请在1-10分框内给以下各项打分

1). Ease of registration (if applicable) 预约就诊流程（如适用） ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

2). Politeness of Reception staff (if applicable).前台接待人员举止礼貌（如适用） ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

3). Cleanliness and comfort of waiting area (if applicable). 候诊区域的卫生与舒适度（如适用） ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

4). Cleanliness of the examination / treatment room.诊疗室的卫生程度 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

5). Availability of the medical personnel. 医务人员配置充足 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

6). Helpfulness of the medical personnel. 医务人员主动提供帮助 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

7). Explanation on tests, procedures and treatment by the medical personnel. 医务人员清晰易懂地说明化验、处置、治疗等相关流程 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

8). Explanation on after care at the end of the visit by the medicalpersonnel. 医务人员在诊疗结束后说明后续护理事宜 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

9). Professionalism ofmedical personnel (neat in Appearance, clean uniform, friendlyand respectful). 医疗人员的职业水准（礼貌友善，形象整洁） ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

10). The overall service. 整体服务水平 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

11). The likelihood of you recommending our service to your colleagues. 您向其他同事推荐国际SOS服务的意愿 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★

Please name employee(s) who has/have exceeded your service expectations (if applicable). 请告诉我们给您提供了超出预期的满意服务的国际SOS员工的名字（如适用）

____________

Describe areas where we can do better (if applicable). 您希望我们如何向您提供更好的服务？（如适用）

____________

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Medical Services Survey医疗服务调查问卷 (BH001)Tell us what your experience is like请将您的真实体验告诉我们

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