A NSW Driving History record was obtained 7 months ago. Can we accept this?
A driver is shown wearing a turban in their portrait. They are also wearing a turban in their passport. Should we reject this portrait for wearing headwear / a hat?
Yes, all headwear should be rejected.
No, this should be accepted.
The drivers portrait is in black and white. Should we accept this portrait?
Driver has an IMMIcard. What should you enter for Place of Issue?
Australia
Check the language and then enter the country that speaks that language
Driving History check criteria may change from time to time. Where would you find information about the criteria?
NSW Funnel Doc approval Checklist Driving History Tab
NSW Funnel Doc approval Checklist Police Check Tab
When reviewing the Vehicle Insurance document, which external website do you need to use to check the details of the insured vehicle?
Appeals Form (Googleform)
Australian Tax Office website
Services NSW Free Rego Check
A vehicle is from 2012. Is this vehicle year eligible for DiDi?
A Vehicle Inspection was obtained 3 months ago. Can we accept this?
Is the pink slip inspection, e-safety check, and the vehicle inspection the same thing?
A vehicle is from 2009. Does this require a vehicle inspection?
If a driver-partner believes they should not have failed the police check or Driving History record check, what can you do for them?
You fill out the Appeals form: Select which document they are appealing and for what reason.
Nothing. You apologise and wish them the best of luck in the future.
You dont ask for a reason. You just fill out the Appeals form.
The driver submits a Driving History record from 7 months ago. Is this accepted?
Serious driving offences and disqualifying driving offences are not accepted on the Driver-partners driving history. How do we identify them?
Use the Appeals form
Email Aolai
Refer to the source of truth: The NSW Document Approval Checklist
What two forms of Driving History records do we accept?
Criminal History Check and Certified Driving Record
Online Check and Certified Driving Record
Driver Licence and Online Check
Select the FOUR basic NSW document rejection reasons?
Wrong Document
Blurry/Unclear
Invalid
Expired
Missing pages / Incomplete
Incomplete
Inconsistent