LQA-IRD_历史项目_免费模板

Your full name 您的中文姓名（全名）或者英文姓名（全名）

____________

Your Associate ID 您的员工号

____________

Thetelephone should be answered within ( ) rings with an appropriate greeting在电话铃声响起( )声内接听电话，并使用恰当的问候语

5

4

3

What do you need to suggest in the call?电话中员工需要向客人介绍的内容有哪些？

Suggest a starter 推荐头盘

Suggest side orders 推荐配菜

Suggest drinks 推荐饮品

Suggest dessert 推荐甜品

Employeedo not need torepeat the order because guest only orders one item.员工不需要跟客人确认点单，因为客人只点了一个菜品。

Yes 是

No 否

Knock and wait 10 seconds, when delivering food to guest room. 送餐到客人房间的时候，敲门后需等待10秒钟

Yes 是

No 否

What are the items we should provide?我们需要提供的物品包括以下哪些？

Correct cutlery, Crockery glassware for meal 正确的餐具,陶瓷器皿，玻璃器皿

Clean Linen/napkins 干净的桌布/餐垫/口布

Fresh, well presented butter 新鲜美观的黄油卷/块

Full salt and pepper cruets 干净盛满的盐和胡椒

Fresh floral decoration present 鲜花/桌面装饰物

Appropriate condiments served 相应的调料

Milk/cream and sugar selection offered 牛奶/奶油和多种选择的糖

Inform guest of collection procedures, before leaving the room.离开房间钱，需告知客人回收餐具餐车的程序

Yes 是

No 否

LQA-IRD