Please enter your Staff No. 请输入员工编号
Please enter your full name in English请输入英文全名(ex. Ben Chen)
What are some of the major factors that urge you toparticipate in the Customer Service Workshop - Reaching for Stellar Servicebesides the training being mandatory?除了本课程为每个员工必修之外，促使您参加客户服务 - 做到一流的服务的主要因素还有那些?Pleaseselect between 1 and 2 answers.请选择 1 个至 2 个答案
Relevant to the daily operation 与日常工作息息相关
Requested by supervisor 应主管要求
Want to learn more soft skills 想学更多 soft skill
Recommended by other colleagues 经由其他同事推荐
Other 其他 :
What does Customer Satisfaction and Stellar Servicemean to you? 客户满意度以及一流的服务对您来说有什么含意?
Whatskills or knowledge do you think is required to deliver Stellar Service andmeet Customer Satisfaction? 您认为做到一流的服务并达到客户满意度需要什么样的知识以及技能?
At your current role, what challenges or difficultiesdo you have when providing service to customers (both internal andexternal)? 在目前的工作中，当您提供服务给客户时(不论内部或是外部)，您有遇到那些困难或是挑战?
What do you expect to take away from the workshop?您期望从本次的课程获得什么?