What kind of support do you need from HQ?

Thank you for taking a few minutes to answer this question. Now let's start right away.
Your name country:
    ____________
Whats the most difficult problem you have met when handle complaint?
    ____________
To handle complaint, what kind of support do you need from HQ?
Handling SOP Documentation
Training
Case Sharing
Complaint handling skill
Other support needed:
    ____________
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