IN-HOUSE COURTESY CALL住店客人礼仪电话
Please enter your name.请输入您的姓名
Please enter your experiencedate.请输入您体验的日期。
Please enter your experiencetime.（HHMM）请输入您体验的时间。
时 ____________
分 ____________
IN-HOUSE COURTESY CALL - STANDARDS礼仪电话标准
Did guest receive courtesy call in 15 minutes?是否在15分钟之内收到礼仪电话？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did employee introduce yourself politely?致电客人房间，员工是否有介绍自己？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did employee ask guest room facilities?员工是否询问客人房间设施设备如何？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did employee address guests by name at least one time? 员工是否在电话过程中用姓氏称呼客人至少1次？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did employee warmingly and poliety ? 员工是否有礼，态度热情周到？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did employee offer help when guest raise a question?员工是否在当客人提出问题时提供帮助？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did employee ask guest is there anything else I can help you?员工是否问需要其他帮助？
MEET 达到标准
BELOW 未达到标准
N/A不适用
Did the employee offer a warm and sincere farewell at the end?员工是否在电话结束时真诚热情地道别？
MEET 达到标准
BELOW 未达到标准
N/A不适用
We are looking forward your commentand suggestion,it will help us to create the most genuine resort with fun yet relaxing experiences to our guest in future. 您觉得我们有哪些不足之处，我们非常期待您的意见及建议，这将有助于我们今后为您全心创造轻松有趣的真正度假酒店体验。
Many thanks again for your time！再次感谢您宝贵的时间！