您所属于 / Yourfunction is
业务部门 / Business department
间接部门 / Back office
关于差旅预订系统，FY18您的整体感受。Regarding business travel system, FY18 your evaluation.
您是否有通过美运通预订过机票Have you booked air ticket via AMEX
矩阵单选题
| | 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) |
| 1)您是否满意在线预订网站所提供航班信息的准确性 Please evaluate the accuracy of flight information of online AMEX reservation website | | | | |
| 2)请您评价一下在线航班预订网站的易用性 Please evaluate whether the online flight reservation website is easy to use | | | | |
| 3)请您评价一下在线航班预订网站运行是否稳定 Please evaluate the stability reliability of the online reservationwebsite | | | | |
您是否有通过美运通预订过酒店Have you booked hotel via AMEX
矩阵单选题
| | 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) |
| 1)您是否满意在线预订网站所提供酒店信息的准确性 Please evaluate online reservation website accuracy of hotel information | | | | |
| 2)请您评价一下在线酒店预订网站的易用性 Please evaluate whether online hotelreservation website ease of use | | | | |
| 3)请您评价一下在线酒店预订网站运行是否稳定 Please evaluate the stability of the online hotel reservation website | | | | |
您是否有通过美运通预订过火车票Have you bookedstrain ticketvia AMEX
矩阵单选题
| | 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) |
| 1)您是否满意在线预订网站所提供火车票信息的准确性Please evaluate the accuracy of train ticket information of online reservation website | | | | |
| 2)请您评价一下在线火车票预订网站的易用性 Please evaluate whether online train ticket reservation website ease of use | | | | |
| 3)请您评价一下在线火车票预订网站运行是否稳定 Please evaluate the stability of the onlinetrain ticketreservation website | | | | |
关于公司协议酒店，FY18您的整体感受。Regardingcompany contract hotel, FY18 your evaluation.
矩阵单选题
| | 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供酒店名字和原因)Not satisfied(Please write down hotel name and reason) |
| 1)酒店的安全性/ Hotel safety | | | | |
| 2)酒店的卫生情况 / Clean tidy | | | | |
| 3)酒店的服务 /Hotel service | | | | |
| 4)位置便利性 / Location convenience | | | | |
关于差旅服务，FY18您的整体感受。Regardingbusiness travel agencys service, FY18 your evaluation
矩阵单选题
| | 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) |
| 1)工作时间、差旅顾问是否能及时接听您的电话Whether the travel consultants from AMEX can pick up your phone in time at work time. | | | | |
| 2)差旅顾问能够快速正确的理解您的差旅问题，并及时准确的回复 Whether the travel consultants of AMEX can answer your travel related question quickly and correctly | | | | |
| 3)您如何评价差旅顾问的服务态度How do you evaluate the service attitudes of AMEX travel consultants | | | | |
关于差旅服务的改善情况，FY18您的整体感受。Regardingimprovement aspects of business travel service, FY18 your evaluation
以下差旅服务的提升，您最满意的是哪个？(多选题)The following travel services, please select those can most satisfy you. (multiple choice)
优化系统功能 / Optimize system function
改善APP界面 / Improve App surface
统一美运通客服电话 / Unified AMEX hotline number
提高非工作时间接听率 / Improve telephone answering ratio of non-working day
提高非工作时间的服务水平 / Improve service of non-working day
没有任何改善/No improvement at all
为了提升我们的差旅服务，请在此写下您的意见与建议To improve Amex travel service, please write down your comments and suggesitons