Appliance Repair Questionnaire


Hello, we are from the PTIBRO repair service alliance!

 

We are conducting a survey on appliance repair and we would like to invite you to fill out this questionnaire in a few minutes.

 

As this questionnaire is anonymous and all data is only used for statistical analysis, please feel free to fill it out.

 

There is no right or wrong question option, please fill in according to your actual situation. Thank you so much for your help.
What is your age?
Age 18-29
Age 30-39
Age 40-49
50 or more older
Have you ever experienced/encountered a malfunction of your home appliances?
Yes, I have.
No, I haven’t.
I haven’t notice it.
What kind of home appliances have you recently repaired (January 1, 2019 - present)
Refrigerator, air conditioner, TV and other major home appliances.
Household Electric Appliances such as microwave ovens, soya-bean milk makers, rice cookers.
Digital home appliances such as mobile phones, notebooks, and tablet PC
none
Which method do you generally choose for home appliance repair?
After-sales maintenance of manufacturers and distributors.
The nearest repair shop provided by the information platform website.
Appliance repair website / App on-site repair.
others
What is the average cost of home appliance repair in the past?
50 or less than 50 yuan
51-200 yuan
201-500 yuan
501 yuan or more
What issues do you care more during repair?
price
efficiency
service
after sales
others
How do you think the current appliance repair price?
expensive, would rather buy a new one
higher, no need to repaired in such a price
moderate, repair if there is a malfunction
lower, fully acceptable
Overall, how satisfied are you with the appliance repairs you have done?
选项2 ★ ★ ★ ★ ★
After calling for the repairs, how long does it take for the maintenance master to come to the door?
30 minutes
60 minutes
90 minutes
120 minutes
Is there a language barrier in the maintenance of home appliances in China?
The language barrier is serious and cant communicate completely.
barely can communicate
no pressure, easy communication
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