Do
you use online shopping?
How
often do you shop online?
A few times a week
A few times a month
A few times a half year
A few times a year
Which online retailer do you
choose mostly?
Which
element do you think that would affect your choice and satisfaction about the
whole shopping experience?
The quality of products
The price of products
The delivery service
The previous experience of shopping online
The advice from friends
Do
you choose shopping websites based on their logistics quality?
What
do you think is the most important element of logistics service for an online
retailer?
The cost of delivery
The deliver time
The service attitude
The ability on problem solving
The reliability of delivery
The tracking information
Have
you ever shopping on JingDong?
How
often do you shopping on JingDong in a month on average?
Less than three times
3-5 times
5-10 times
More than 10 times
What
do you think of the logistic service of JingDong?
Quite good
Just so so
Needs to be improved
Which
delivery method do you prefer on JingDong?
"In house” logistics
Third party logistics (3PL)
Both are OK, there is no difference.
When
you shop on JingDong, on the condition of same price of one product, you are
able to choose “in house” delivery and 3PL delivery, which one do you prefer?
“In house” delivery
3PL delivery
It doesn’t matter
When
you shop on JingDong for the same product, if the price is different between “in house” delivery and 3PL
delivery (slightly, e.g. £0-2), you will choose
Product that delivered by company itself
Product that delivered by 3PL
Product that have lower price. (Do not consider which delivery methods)
When
you shop on JingDong for the same product, how much higher of the delivery
price of “In house” delivery than 3PL delivery will
lead you to choose the 3PL delivery?
When
you shop on JingDong, if the product only provides 3PL delivery, you will
choose:
Continue to buy
Choose another similar product that provides “In house” delivery
Could
you please tell me why do you prefer “In house” delivery (or 3PL delivery) when
you shop online?