A Service Satisfaction Survey to Foreign Tourists

Dear friends: 

Thank you for your time and effort contributing to the following questionnaire, which is designed to examine the intercultural communicative competence of Chengdu international tour guide. Your responses and thoughts will be used as references for international tour guide training and tourism development. This questionnaire is anonymous and it won’t reveal any of your personal information. We sincerely appreciate your support for upgrading the quality of international tourism services in Chengdu.
I. Personal Information
Gender:
Male
Female
Nationality: 
    ____________
II. International Tour Guide’s Intercultural Communicative Competence
矩阵单选题
Strongly disagree Disagree Not sure Agree Strongly agree
1. non-judgmental attitudes (no prejudice or stereotype)
2. open-mindedness and share ability ( open mind to your culture)
3. intercultural communication willingness (will to actively communicate with you)
4. service awareness (actively provide tour guide service)
5. professional knowledge of tourism
6. understanding the cultural differences
7. respect the cultural differences
8. linguistic competence (pronunciation, grammar, listening, expression and pragmatic)
9. nonverbal communication ability (dressing, gesture, body language, distance of space)
10. communication skills
11. communicative competence
12. Which aspect of intercultural communication competence should Chengdu international tour guide improve?
    ____________

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