Dear madam/Sir: Hello! I am a student of Dongbei university of finance and economics. Now we are conducting a survey about how to run a environmental based business, really want to listen to your opinion. I hope you can spare a little time, answer a few questions. All the problems there is no right or wrong, only represent your personal point of view, but the research is very important to us. At the same time, this study we use anonymous data collection, and collection of data used for research purposes only. Please don't have any concerns, feel free to answer. Your support will be crucial to the success of this study, thank you very much for your cooperation and support!
1. Please evaluate promotional tools（From 1 to 5, not important to very important）
Discount ★ ★ ★ ★ ★
Premiums ★ ★ ★ ★ ★
Special District ★ ★ ★ ★ ★
Wholesale price ★ ★ ★ ★ ★
Lottery ★ ★ ★ ★ ★
2. What should be noticed in transportation?（From 1 to 5, not important to very important）
Transport packaging, ★ ★ ★ ★ ★
Express company to choose, ★ ★ ★ ★ ★
Transportation time ★ ★ ★ ★ ★
3. The pre-sale services should be included:（From 1 to 5, not important to very important）
The selling point of products ★ ★ ★ ★ ★
The usage of the product ★ ★ ★ ★ ★
The product maintenance method ★ ★ ★ ★ ★
Recommend flagship product ★ ★ ★ ★ ★
Sales environmental clean ★ ★ ★ ★ ★
Service personnel appearance ★ ★ ★ ★ ★
4. After-sales service include:
Equipment installation
Equipment debugging
Equipment maintenance
Equipment warranty
Equipment delivery
5. What kind of after-sales service survey do you hope to adopt?
Telephone
Questionnaire
Investigation personally
Unnecessary
6. In the improvement of products, what will you pay more attention to those parts?
cost
performance
7. Ways to improve customer satisfaction
Improve the product quality ★ ★ ★ ★ ★
Reduce the product price ★ ★ ★ ★ ★
Strengthen staff training for high quality of service ★ ★ ★ ★ ★