PG Luogang Plant Customer Satisfaction Survey 宝洁萝岗厂客户满意度调查表

单选题：please select the department.

             请选择所在部门

单选题:please select the years of working on the PG LG Plant.

          请选择在宝洁萝岗厂工作年限

 Reception Service

 前台服务

打分题：The service of receptionist was polity with tidy appearance

             前台服务员服务态度亲切有礼貌,仪表举止得体

打分题：The related recording was accurate with always patient answer

             相关业务记录登记准确,耐心应答

打分题：The answer of reception was polity with quick response

             转接电话使用规范礼貌用语,准确快捷

打分题：Overall, I find the reception service satisfactory

             总体来说我觉得前台服务的满意度为

Cleaning Service

 清洁服务

打分题：Outside road, smoking area, parking area,loading and unloading platform area can be timely cleaned.

             外围路面、吸烟亭、停车场、卸货平台区域卫生能得到及时清洁 。

             请注意：中夜班和周末及节假日无人清洁 — 所有区域除生活垃圾、危废垃圾之外，其他垃圾例如纸皮、木板等的收集不在SDX清洁范围内

打分题：The hall,office, meeting room, training room, pantry and common aisle can be timely cleaned. 

             大堂、办公室、会议室、培训室、茶水间、公共通道卫生能得到及时清洁。

             请注意：中夜班和周末及节假日无人清洁 — 行政楼餐厅、供应商楼餐厅不在SDX清洁范围内

打分题：Washroom and lock room can be timely cleaned. The consumable can keep sufficient.

             洗手间、更衣室卫生能得到及时清洁，消耗品能及时添加。

             请注意：办公楼洗手间清洁频次是4次/班、更衣室淋浴间清洁频次为2次/班，中夜班和周末及节假日无人清洁  —   车间洗手间清洁频次为4次/班、仓库洗手间清洁频次为2次/班

打分题：Convertor and warehouse can be timely cleaned.

             车间、仓库卫生能得到及时清洁

             请注意：生产车间线头/线中/线尾黄线区域不在SDX清洁范围内、仓库破碎房不在SDX清洁范围内

Bottled Water & Pantry Service

桶装水和茶水间服务

打分题：Bottle water and pantry consumables are in sufficient amount and set up in good order.   

             桶装水、茶水间耗品充足并摆放整齐

打分题：Pantry visitor mark cup washed and disinfected.

             茶水间供访客使用的杯子清洁、消毒干净

打分题：Overall, I feel the bottle water supply and pantry service was

             总体来说我觉得桶装水服务的满意度为

Uniform Laundry Service

 工衣洗涤服务

打分题：Working hour (8:00-16:30 Monday-Friday)

             按时收发衣服（周一至周五: 早上8点~下午4点30分）

打分题：Vistor's PPE borrowing and  locker deliver record entire completion and accuracy.

             访客PPE借用、更衣柜发放记录齐全准确

打分题：The after washing uniform are cleaning and tidy

             清洗后的工衣干净和整洁

打分题：Broken uniform can be repaired promptly if needed.

             破损工衣能够应员工要求及时修补

打分题：Staff grooming and service attitude is good.

             服务人员仪容仪表良好,服务态度友好

打分题：Overall, I feel the satisfaction of uniform laundry service was

             总体来说我觉得工衣房服务的满意度为

Courier/Mail Service   

 邮件/快递服务

打分题：The delivery time and frequency of domestic mail/express can satisfy my expectation

             国内信件收发的时间以及频率基本达到了我的期望

打分题：I rarely meet mail/express lost or delay

             我很少碰到邮件丢失或者未按时到达的情况

打分题:Mail record clear and complete

           快递记录清楚完整

打分题:Overall, I feel the receptionist and courier/mail service was

           总体来说我觉得快递/邮件收发服务的满意度为

Gardening Service 

绿化服务

打分题:Plant gardening environment clean and tidy.

          厂区绿化环境整洁

打分题:Regular pruning of plants

           绿植能得到定期修剪

打分题:In the factory district, the trees cannot occupy person channel scope and hindrance walks. 

           厂区内的人行通道的范围内，不能有树木挤占，而阻碍行走

打分题:Keep the gardening environment clean, no rubbish, no shatter, no gardening tool left.

           绿化环境的整洁，无垃圾，无落叶，无遗留绿化用的工具

Meeting Room Management

会议室管理服务

打分题：Supporting works to critical meeting or training can meet requirement             

             对大型会议或培训的支持能够满足要求

打分题：Meeting room equipment (like projector) are available and reliable.             

             投影仪等其他会议室管理设备一般都是可用的

打分题 : Video can play well in canteen LED at breakfast time and lunch time.           

            餐厅LED能正常播放视频（每周一至周五 早上7:45-8:30，中午11:45-13:30）

打分题：Overall, I feel the satisfaction of meeting room service was        

             总体来说我觉得会议室管理服务的满意度为

OTHER COMMENTS OR SUGGESTIONS – POSITIVE AND NEGATIVE 

其他意见和建议-表扬和批评