Age?
18-25
26-35
36-45
46 or above
Have you ever use online banking service?
If yes, how long have you been using online banking service?
less than one year
1-4 years
4-7 years
more than seven years
if yes, how often do you use online banking service in a month?
0-3 times
4-8 times
8-15 times
everyday
How often do you use traditional banking service in a month? (eg. branch banking, banking machine)
0-3 times
4-8 times
8-15 times
everyday
What type of online banking services do you mostly use? (please select 2 boxes)
make payments
check balance
transfer funds
buy and manage investment product
manage your personal details
others
What type of traditional banking services do you mostly use? (please select 2 boxes)
make payments
check balance
transfer funds
withdraw cash
buy and manage investment product
others
Why would you choose to use online banking service? (please select 2 boxes )
convenient
timesaving
user-friendly
24hours access
secure
lower transportation cost
others
Why would you choose to use online banking service? (please select 2 boxes )
seek help
withdraw cash
interact with a bank staff
no delays access
more secure
access to other financial service
others
Do you agree that you will use online banking service more frequently in the future?
strongly agree
agree
disagree
strongly disagree
Why do you made the choice above?
What is the ratio of using online and traditional banking service in a month?
5 (use online banking service only)
4 (mostly use online banking service)
3 (same)
2 (mostly use traditional banking service)
1 (use traditional banking service only)
Can you suggest any ways in which online banking can be improved? (E.g. security)