Your age
10-18
19-25
26-35
36-50
50+
Your occupation
Student
Freelance
Factory hand
Farmer
White collar
Public officer
Entrepreneur
Teacher
Other
Where do you live? (this survey only target China and UK market)
Have you ever heard or used mobile payment service?
I've heard it before
I've used it
I have no idea of it
What kind of mobile payment was it?
Remote (use mobile devices to make payment through internet)
Proximity (payment is made by scanning the phone, ps. not QR code )
Both
Which one do you prefer to use?
Remote
Proximity
Either is OK
In which case did you use mobile payment?
Shopping in the shopping mall
Pay the parking fee
Buy tickets at the door
Online shopping
Other
Which kind of merchandise did you buy?
Physical products
Virtual products
Both
How much did you paid for them?
Below£50
Between£50 and£300
Above£300
Who was/were the provider(s) of the mobile payment services?
Alipay
Apple pay
Google wallet
Paypal
Wechat payment
Operator (please put its name in the blank)
Bank(please put its name in the blank)
Other
No idea
Do you satisfy with the mobile payment experience?
Yes, it is good
Just so so
No, I don't like it
If you can choose, whose mobile payment services would you prefer to use?
Well-known technology companies (e.g. Apple, Google, Alibaba etc.)
Emerging companies
Operators
Banks
Either is OK.
Other
From a customer point of view, which problem could stop you from using mobile payment services?
Security issue
Inconvenience, require extra devices to complete the payment
Unstable of the system, sometimes payment cannot be made due to a failure of the system
Availability problem, we cannot use mobile payment in most of the cases because the merchants don't accept mobile payment
Other