Personal information:
Name ____________
Gender ____________
Major(In University of Glasgow) ____________
Have you ever done some research about the mobile phone operator before you choose it?
Which part do you think is the most important part of a the mobile phone operator?
The company size
Company reputation
The number of international students users
Quality of service
Reasonable pack
Others
Which mobile phone operator are you choose now?
Giffgaff
Lebara
CTExcelbiz
Lyca
Talk home
EE
O2
Vodafone
3（mobile UK）
Why you choose this mobile phone operator?
Goodservice quality
Reasonablepack
Friends recommended
Good Companyreputation
Haveused this operator before
Most of classmates choose this operator
I do notknow, I just choose by chance
Promotesales by the operator
Are you satisfied with your cellphone operators?
Strongly unsatisfied
Generally unsatisfied
Fair
Generally satisfied
Excellent
Which part you consider first when you choose the cellphone pack?
Price
Freetalking time
Numberof free message
Networkspeed(3G/4G)
Thetotal number of network flow
Which cellphone pack are you using now? (Total pack price)
£5-10
£10-15
£15-20
£20-25
£25-30
Others
Which types of data pack do you choose?
Which data pack are you using now? (Total data flow)
Which text pack are you using now? (Total free text)
200-300
300-400
400-500
Unlimited
Others
Which talking pack are you using now? (Total free talking time)
0-200min
200-400min
400-600min
600-800min
800-1000min
Unlimited
Others
Why do you choose this cellphone pack?
Lower price
Moredata
More free message
Longer free talking time
Better costperformance
According to my habits
Others
Are you satisfied with your cellphone pack?
Strongly unsatisfied
Generally unsatisfied
Fair
Generally satisfied
Excellent
How to top up your cellphone?
Doit Online
Buy the top-upcards
Go to the physicalcellphone store
Go to the generalshop
Others
Do you plan to change your mobile phone operator? If you want to do this, why?
Do you plan to change your cellphone pack?
Compared with the mobile phone operators in China, what are the advantages of mobile phone operators in UK?
Cheaper price
Better signal
Faster-speedInternet
Top up more conveniently
Better service
More options
Easier to transact
Others
No advantages
Compared with the mobile phone operators in China, what are the disadvantages of mobile phone operators in UK?
More expensiveprice
Worse signal
Slower-speedInternet
Top upinconveniently
Worse service
Fewer options
More difficult totransact
Others
No disadvantages
Thanks for your time，It is our pleasure.