| | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
| I feel encouraged to come up with new and better ways of doing things. | | | | | |
| My work gives me a feeling of personal accomplishment. | | | | | |
| I have the tools and resources to do my job well | | | | | |
| On my job, I have clearly defined quality goals | | | | | |
| The Company does an excellent job of keeping employees informed about matters affecting us | | | | | |
| When a customer is dissatisfied, I can usually correct the problem to their satisfaction | | | | | |
| I understand why it is so important for (Company name) to value diversity (to recognize and respect the value of differences in race, gender, age, etc.) | | | | | |
| My job makes good use of my skills and abilities | | | | | |
| My supervisor’s manager visibly demonstrates a commitment to quality | | | | | |
| Senior managers visibly demonstrate a commitment to quality | | | | | |
| How satisfied are you with the information you receive from management on what is going on in your division? | | | | | |
| I enjoy coming to work | | | | | |
| I have good working relationships with my co-workers | | | | | |
| The managers keep us informed about issues at [Company] | | | | | |
| Managers empower employees to make effective decisions | | | | | |
| How satisfied are you with your involvement in decisions that affect your work? | | | | | |
| Considering everything, how satisfied are you with your job? | | | | | |
| How satisfied are you with the information you receive from management on what’s going on in the company? | | | | | |
| How satisfied are you with your opportunity to get a better job in this company? | | | | | |
| I am satisfied with the level of pay I receive | | | | | |