1、假设你的外国客户Jack打电话找你，你是宋华。Jack: “Hello, I’d like to speak to Song Hua, please,”Song:（不定项选择题）
A. “I’m Song Hua.”
B. “This is me.”
C. “Song Hua speaking.”
2、假设谈完生意后你的一个外国客户想邀请你共进晚餐，但是你接下来有事不能接受。你如何回复？（不定项选择题）
A.No, I’m busy this evening.
B .I’d love to, but I’m afraid I’m busy this evening. Thank you all the same.
C.That’s very kind of you, but I have got something on this evening. So I cannot go.
D.I’m afraid busy this evening. Please suggest another time.
3、假设你是Mr.Green的秘书李琳, 要去机场替你的上司接一个客户Mr.Marnes.当你接到他：（不定项选择题）
A. “Excuse me, would you be Mr.Marnes?”
B. “Are you Mr.Marnes?”
C.“You are Mr.Marnes, aren’t you?”
D. “Excuse me, would you please tell me if you are Mr.Marnes?”
4、假设你是一个国际大酒店的信息问询处员工。一个顾客问你问题，当你回答之后，他说“Thank you.” 你：（不定项选择题）
A. It’s my pleasure.
B. Smile, but say nothing.
C. It doesn’t matter.
D. It’s my duty.
5、假设你是一家旅行社的员工，你看到一对外国夫妇关于旅游路线等问题讨论了许久，你想提出一些自己的看法很建议。你可能会说：（不定项选择题）
A. “Might I make a suggestion?”
B. “Perhaps you could go to Greece.”
C. “I suggest you go to Greece.”
6、假设你是一个外贸公司的翻译，你的外国客户对你说:“Your English is quiet fluent.” 你：（不定项选择题）
A. “Thank you. It’s kind of you to say so.”
B. “No, no, my English is very poor.”
C.“Thank you. Im glad you think so.”
D. “Oh, no. Far from that, I still have a long way to go. ”
7、假设你有一些事要报告跟你的美国boss，Mr.Smith，你走进办公室说：（不定项选择题）
A.“You are not busy, I hope.”
B.“Got a minute?”
C.“Can I have a word with you, Mr.Smith?”
D.“I’m terribly sorry to trouble you, Mr.Smith?”
8、假设你陪你的英国上司看时装秀，在晚上结束的时候她说：“It’s really cold tonight.”你可能会说：（不定项选择题）
A.“Here, take my jacket”
B.“Are you afraid of the cold?”
C.“Yes, it is, isn’t it?”
9、假设你是一家国际饭店的服务员，一位外国客人给你点菜，但是而你没有听得很清楚，你可能会说：（不定项选择题）
A. “Could you speak more slowly?”
B. “Pardon me.”
C. “What?”
10、假设你是陈莹，想请你的外国同事Katie帮你打印一份文件，但她比较忙。Katie: “I’m sorry. I’m busy at the moment. I could do it tomorrow if you like.” 你可能的回答：（不定项选择题）
A. “That’s okay, Thanks anyway.”
B. “It doesn’t matter. Thanks anyway.”
C. “Never mind. Thanks anyway.”