2020年森佩理特问卷调查

The variety of hanrail type / application scene is good enough for you or not

您对我司研发提供的技术研究支持/技术解决方案是否满意

The results of technical reseach and the technical solution released by R&D is good enough for you or not

与同行相比，您对我司质量体系认证及运行管理是否满意

Compared with other competitors，the identification and the operation of quality management system is good enough for you or not

与同行相比，您对我司财务实力/抗资金风险的能力是否满意

Compared with other competitors , Semperit finance stability/the ability to resist capital risk is good enough for you or not

与同行相比，您对我司在应对政府环保政策/可持续发展/承担社会责任的能力是否满意

Compared with other competiors , Semperit responses to government safety&environment protection policies / sustainabal development / taking social responsibilities is good enough for you or not 

与同行相比，您对我司扶手带的价格空间/价格灵活性是否满意

Compared with other competiors ，the price space and the price flexibility of handrails is good enough for you or not 

您对我司扶手带的交货期/应对紧急订单的能力是否满意

The lead time of handrails even for emergency PO. is good enough for you or not 

您对我司前台咨询的答复态度/答复内容是否满意

When you first contact us, the consulting staff's attitude&answer is good enough for you or not 

您对我司客服人员的工作态度/订单，发票等的处理及时/准确性是否满意

Customer service staff 's attitude / s of PO. , invoces handling work is good enough for you not 

您对我司销售人员的服务水平/专业性/及时性是否满意

Salesman's attitude / business level&quality is good enough for you or not 

您对我司投诉人员的投诉应对/处理结果是否满意

Complaints' handling staff's working level / released solutions is good enough for you or not

您对我司拼接人员的工作效率/效果是否满意

The working perfermance of technical workers (blue collar)on site is good enough for you or not  

您对我司扶手带的到货包装质量是否满意

The packaging quality for handrails you received is good enough for you or not 

与同行的同类产品相比，您对我司扶手带来料检查/车间使用反馈是否满意

Compared with other makers's rubber handrails，the quality perfermance of in-coming check & during installation is good enough for you or not 

与同行的同类产品相比，您对我司扶手带在市场上的表现/反馈是否满意

Comapred with other makers's rubber handrails , the quality perfermance in field & during operation is good enough for you or not 

您对我司产品的物流配送准确性是否满意

The delivery(on time / exactly arriving) perfermance & results is good enough for you or not 

您对我司物流配送人员的服务态度/配送效率是否满意

The delivery staff's attitude & working perfermance is good enough for you or not

您对我司物流配送出差错时的处理效率/结果是否满意

When delivery issue happened , the timely solution given out is good enough for you or not 

您对我司扶手带的市场口碑/品牌知名度是否满意

The public praise & brand for Semperit handrail is good enough for you or not

您对我司的整体满意度

The generual image of Semperit is good enough for you or not

Would you like to give us any suggestions or more expections