THE CANNERY Secret Shopper Survey

Your STCAVISH + CO ID number:

Date of visit:

Arrival time (approximately)

Assigned budget:

Picture of receipt:

Did you make a reservation?

If so, how many days in advance did you make the reservation?

What time of day or night did you call?

What language did you use to make the reservation?

How was the communication with the person who answered the phone?

How would you describe their phone etiquette?

Were there any problems making the reservation?

When you arrived, were they able to find your reservation?

How many people were in your group?

How long did you have to wait for a table?

Did you ask to sit at a specific table or area?

Did you get the table you wanted?

How full was the restaurant when you arrived (estimate %)?

Was the toilet area clean?

Was there enough toilet paper?

Was there a bad smell in the toilet area?

How clean was the restaurant?

How was the music?

After you sat down, how long before a server came over (minutes)?

What was your server's name?

What language did you use to communicate with the server?

If you spoke in English, was the server able to communicate clearly?

If not, did they find a colleague who could help them?

How would you describe your server?

Did they proactively mention any specials or suggestions about what to order?

Once you ordered, did the server give you any feedback like "that might be too much" or "you might want to order more"?

Did they suggest any particular wine or drink to accompany your food?

What condition were the menus in?

Try to flag down a server for a small request (more salt or ketchup or something else). How long did it take for someone to see you and come over (in minutes)?

Were staff playing on their phones while you were there?

If so, please describe.

What time did you leave, approximately?

What dishes did you order?

What wine by the glass did you order (specific name)?

What cocktail did you order (specific name)?

How long did it take for the first dish to arrive (in minutes)?

How long did it take for the first drink to arrive (in minutes)?

How long did it take for the last dish to arrive (in minutes)?

How would you describe the speed of the food to arrive?

If you ordered oysters, were they opened correctly (no bits of shell on the oyster, the oyster not pierced by the knife, the oyster still in its liquid)?

If no, what was the problem?

If you ordered clams, were there any unopened clams?

If so, how many?

Were there issues with any other dishes you ordered?

If yes, please explain.

Were the serving boards or plates in good condition (not chipped or cracked)?

Was your glass of wine served at the right temperature?

Was the wine oxidized? Had it been open too long?

Please rank your dishes from favorite to least favorite.

How would you describe your food?

Was one dish an obvious "winner"? If so, please describe.

Was one dish an obvious "loser"? If so, please describe.

Overall, how would you score your food?

Have you been to The Cannery before?

If so, about how many times?

If you have been before, how did this time compare to previous visits?

My first impression of The Cannery this time was...

My last impression of The Cannery this time was...

The biggest reason I would come back is...

The biggest reason I would not come back is...

I would suggest The Cannery...

Overall, I felt the food was...

Overall, I felt the service was...