Hytera Customer Satisfaction Survey of 2022

Dear Customers,


Thanks for your great support to Hytera as usual.

In order to improve our service capability for satisfying the needs of our valuable customer, we would like you kindly to spend a few minutes to fill the questionnaire and share your valuable comments or suggestions with us. We will listen to you, learn from you and improve our service accordingly. Hytera team will stay with you to make your business more sucessful. Very appreciate if you can reply/contact us in your convenience. Thank you.

Customer Type
End User
Partner
Please fill in your basic information:
Name    ____________
Company    ____________
Country    ____________
Questionnaire 1

Do you think the delivery results meeting your requirements as per contract?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 2

Do you think the project delivered on time as per project schedule agreed by both parties?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 3

Do you think the engineering quality can meet your quatlity requirement or standard? Such as construction of demostation site etc.

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 4

How do you like the project management skills of our project manager or service engineers?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 5

How do you like the technical skills and knowledge of our engineers?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 6

How do you like the response time of the delivery team?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 7

Do you think our engineers can solve the problems quickly?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 8

How do you like our engineers' behavior and attitude? Such as the compliance of local customs&habits, dressing etc.

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 9

How do you like the communication skills and languages of our service engineers?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 10

Do you think our engineers have the safety perception on site? Such as tower works, electrical works etc.

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 11

Do you think our engineers can follow your company operation rules on site? Such as access permit, permist of touching the existing on-line equipment etc.

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Questionnaire 12

How do you like the overall performance of our service?

Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Please tell us your comprehensive assessment or other comments, your advice and suggestions are highly appreciated!
    ____________
Thank you for completing the survey.

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