ONLINE SHOPPING BEHAVIOR OF INTERNATIONAL STUDENTS IN WUHAN

Dear participants, This survey questionnaire aims to investigate the online shopping behavior of international students in wuhan ,kindly I would like to request you to spare few minutes of your precious time to fill this below survey and honestly answer all of the questions. Warmly thanks for your participation. Your answer will be very much appreciated. 🙏 😊 😃

Gender

Male

Female

Age

18-22

23-30

31-40

41+

What is your educational level ?

Bachelorsdegree

Masterdegree

Phddegree

Others

How long have you been studying in china ?

Lessthanayear

1-2years

2-3years

3-4years

5ormoreyears

What is your monthly income?

Lessthan2,000

2,000-2,999

3,000-3,999

4,000-4,999

5,000ormore

What is your chinese language level ?

none

HSK1

HSK2

HSK3

HSK4

HSK6

Have you ever had online shopping in china ?

Yes

How often do you shop online ?

Onceaweek

Onceamonth

Onceinayear

Basedonmyneeds

Never(ifneverpleasespecifythereasons)

Which website do you use the most when shopping online?

Taobao淘宝

Pinduoduo

JD.com

Amazon

Tmall

AliExpress

Meituan

Others

Select the payment method you use most often when shopping online

Alipay

Wechatpay

Paybal

Debitcard

Creditcard

Others

Do you think online shopping on Chinese platforms is easy?

Yes

Please select your level of agreement to the below questions. On a scale of 1 to 5 strong-disagree(1) disagree(2) neutral agree(4) strong agree(5)

ItisverydifficulttoshoponChineseonlinewebsites ★ ★ ★ ★ ★

IamfamiliarwiththeChineseonlineshoppingplatformsanditiseasy ★ ★ ★ ★ ★

Chineseonlineshoppingwebsitesshouldaddmorelanguageoptions ★ ★ ★ ★ ★

ThereisalackofpaymentoptionsontheChineseonlineshoppingwebsites ★ ★ ★ ★ ★

IwouldpreferonlineshoppingonlyiftheChineseonlineshoppingwebsiteshaveOtherlanguageoptionssuchasEnglish ★ ★ ★ ★ ★

WhenIcommunicatewithChineseonlinesellers,theyarealwayseasytounderstand ★ ★ ★ ★ ★

Onlineshoppinginchinaisrisky ★ ★ ★ ★ ★

ChineseonlineshoppingplatformsshouldconsiderforeignpaymentoptionssuchasPayPal,Visacardetc. ★ ★ ★ ★ ★

Are you satisfied in terms of payment,communication with the online sellers, using the online shopping websites?

Yes

Have you felt any problems while shopping online

Yes

If yes what kind of problems? ( select all that apply )

Paymentfailure

Nondelivery

Nonrefundable

Delayindelivery

ChineseLanguagebarriers

Qualityofproduct

Others

What is your overall satisfaction/dissatisfaction level after buying products on online? On a scale of 1 to 5 very dissatisfied (1) dissatisfied (2) neutral (3) satisfied (4) very satisfied (5)

选项1 ★ ★ ★ ★ ★

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