| 主动性 | 响应时间 | 解决问题时间 | 信息反馈时间 | 服务质量 | 填空6 | 填空1 | |
| 矩阵行1 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行2 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行3 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行4 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行5 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行6 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行7 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行8 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行9 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行10 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行11 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
| 矩阵行12 | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ | ____________ |
3题 | 被引用0次