Excellent employees voted in May5月优秀员工投票评选

工程部：陈世辉  维修主管；他自己总说在酒店工作这么久，每天都是常规例行工作。各区机房要巡视、做群楼维修单、处理各部门报修、跟进外来施工等。并没有为公司做出过了不起的大贡献，也没取得特别值得炫耀可喜的业绩我只是尽量做好属于自己岗位上的工作，尽自己最大的努力尽力尽快的去完成自身职责。工作虽然很平凡，但有时候伟大正寓于平凡之中。在这个平凡的服务岗位上，默默的付出，为酒店后勤服务提供了有利的保障。

ENG：Teo  Engineering Supervisor ;He always said that working in the hotel for so long, every day is a regular routine work. The computer rooms of all districts should be inspected, group building maintenance orders should be made, repairs from various departments should be handled, and external construction should be followed up. I haven't made a great contribution to the company, and I haven't achieved a particularly gratifying performance worth showing off. I just try to do my job as much as I can, and try my best to complete my duties as soon as possible. Although the work is ordinary, sometimes greatness resides in the ordinary. In this ordinary service position, the silent contribution provides a favorable guarantee for the hotel's logistics service.

预定销售中心： 王爱 预定销售中心主管; Alva作为预定销售中心主管，性格活泼开朗大方，笑容甜美，与客人沟通自信有感染力，作为总机总是第一时间接听客人的电话，虽并未跟客人面对面交流，Alva的笑容也能通过电话线传递给到客人，让客人觉得亲切热情；有一次接到来自携程网预订的客人来电告知房间WIFI连接上会自动断开，就算连接上网络也非常的卡，客人表示若是不能解决就不准备继续入住要换其他酒店，面对客人不好的情绪发泄，Alva先向客人表示了抱歉，并通知酒店专业同事去查看房间WIFI，同时向客人分享周边酒店的信息，最后房间WIFI问题解决，客人继续入住酒店并且对Alva的服务表示非常感谢。面对客人不好的情绪Alva用热情的服务态度耐心安抚客人的情绪，及时了解到客人的诉求并积极帮客人解决问题。工作中，需要与其他部门同事沟通配合时，也总是面带微笑，积极参加各种活动，并能感染到周围其他人。

RSC:Alva  RSC Supervisor; As the head of the reservation sales center, Alva has a lively and cheerful personality, a sweet smile, confident and contagious in communicating with customers. As the switchboard, he always answers the calls of the guests at the first time. Although he has not communicated face-to-face with the guests, Alva's smile can also be passed on the phone. The line is passed to the guests, making the guests feel cordial and warm; once I received a call from a guest booked by Ctrip and told the room that the WIFI connection will be automatically disconnected, even if it is connected to the Internet, it is very bad. The guest said that if it can’t be resolved, it will not be prepared. If you continue to check in, you need to change to another hotel. Faced with the bad mood of the guests, Alva first expressed his apologies to the guests, and informed the hotel professional colleagues to check the room WIFI, and share the information of the surrounding hotels with the guests. Finally, the room WIFI problem was solved, the guests Continue to stay at the hotel and express my gratitude to Alva for his service. Facing the guests’ bad emotions, Alva patiently calms the guests’ emotions with a warm service attitude, understands the guests’ demands in time, and actively helps them solve their problems. At work, when I need to communicate and cooperate with colleagues in other departments, I always smile, actively participate in various activities, and can infect other people around me.

客房部：魏会连 楼层服务员；该员工自加入客房部以来，一直认认真真工作，楼层清洁工作娴熟，对客人有礼貌，对同事热情，对领导安排的工作能及时完成。带了很多新员工，教他们楼层清洁专业技能，并热心给予帮助。每天都微笑面对每一个客人及同事。新员工张晓敏，入职以来一直跟着魏会连学习，单干后，觉得做房速度较慢，内心比较焦虑，几次想着要离职，魏会连得知后，都情切的找到她，耐心的劝导，并在她有困难时帮助，现在张晓敏在她的感染下工作积极性高了，熟练度也得到了提升。

HSKP: Huilian Hui Room Attendant;Since joining the housekeeping department, the employee has been working conscientiously, is skilled in floor cleaning, is courteous to guests, is enthusiastic to colleagues, and can complete the work arranged by the leader in a timely manner. Brought a lot of new employees, taught them floor cleaning professional skills, and enthusiastically helped. Smile to every guest and colleague every day. The new employee Zhang Xiaomin has been studying with Wei Huilian since joining the company. After working alone, he felt that the speed of housemaking was slow and his heart was more anxious. He thought about leaving the job several times. After Wei Hui even learned about it, he found her affectionately, patiently persuaded him, and She helped when she was in trouble. Now Zhang Xiaomin is more motivated to work under her infection, and her proficiency has also been improved.

新南轩中厨房：陆达 刺身师傅；在工作中团结员工，做事勤快，刻苦耐劳，生意忙的时候放下自己的工作先帮其他部门，如时常去打荷，帮拉盘子，四楼有宴会酒席每次主动协助，帮助打荷拉盘子分菜，团结友爱，一如继往，希望再接再厉，发扬自己的优点，不懈努力。

CK：Sam Sashimi chef ;Unite employees at work, be diligent, hardworking, and help other departments when you are busy. If you often go to the lottery, help pull the dishes. There is a banquet banquet on the fourth floor to help each time. Distribute dishes, unite and love, as always, hope to continue to work hard, carry forward their own advantages, and make unremitting efforts.

工程部：邓巍 维修主管 ；作为一名工程弱电人员，保证网络，电话正常，酒店系统正常的就是他展现自我的舞台，锻炼自我的战场，完善自我的平台。工程弱电这种劳动强度大，技术要求高的工作，他仍然能够时刻树立“干一行、爱一行，爱一行、就要干好一行”的信念。为了对得起自己的职位，作为后勤网络设备系统维护的他，随时待命已成为他的习惯。无论是工作日还是节假日，无论白天还是深夜，他的手机永远是24小时开机，不管在哪里都必须马上赶到调试维护一线。将酒店作为自己家精心呵护，该员工平时工作仔细、认真、负责，不但执行力强，且工作配合度也好，有积极向上的工作心态，能主动协助其他同事工作，并且能按时完成上级领导安排的相关工作！

ENG：Armand  Engineering Supervisor；As an engineer with weak current, to ensure that the network and telephone are normal, and the hotel system is normal is the stage for him to show himself, the battlefield for self-training, and the platform for self-improvement. The work of engineering weak current is labor-intensive and technically demanding. He is still able to always establish the belief of "doing one line, loving one line, loving one line, and doing one line well". In order to be worthy of his position, as a logistical network equipment system maintenance, he has become his habit to be on standby at any time. Whether it is a working day or a holiday, whether it is daytime or late at night, his mobile phone is always turned on 24 hours a day, no matter where he is, he must immediately rush to the front line of debugging and maintenance. Take care of the hotel as your own home. The employee usually works carefully, conscientiously and responsibly. Not only does he have strong execution ability, but also has a good work coordination, has a positive work attitude, can actively assist other colleagues in their work, and can complete their superiors on time Related work arranged!