3、Survey conducted date:
2022.6.7
2022.6.8
2022.6.9
2022.6.10
2022.6.11
2022.6.12
2022.6.13
2022.614
2022.6.15
2022.6.16
2022.6.17
2022.6.18
4、Data Entry/ Query Resolving Timeliness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
5、Data Entry/ Query Resolving Completeness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
6、Data Entry/ Query Resolving Accuracy
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
7、IVRS/IWRS Timeliness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
8、IVRS/IWRS Completeness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
9、IVRS/IWRS Accuracy
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
10、Drug Management Drug Re-order
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
11、Drug Accountability
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
12、Drug Dispensing/ Return
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
13、Related Forms Completion
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
14、Study File
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
15、Study Supplies
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
16、Laboratories Sample collection handle/storage/transmittal per protocol
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
17、Laboratories related forms maintenance
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
18、Laboratory kits
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
19、Source Management
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
20、Financial/ Budgetary Issues
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
21、Study Understanding
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
22、Soft Skill Ability to understand customer needs
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
23、Soft Skill Easily contacted/reached
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
24、 Soft Skill Response to client enquiries in a timely manner
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
25、 Soft Skill Build good relationship with study team
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
26、 Soft Skill Willingness to work together
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
27、Proactive ability Ability to solve problems to cope with unexpected situations in a timely manner
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
28、Proactive ability Identify risks and come up with solutions
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
29、Overall evaluation：If 100 is full score, please give CRC an estimated score for the past 3 monthsfor this study:
30、Please add any comments and suggestions