Heavy working load outside SR-Delay follow up and communication
Heavy working load outside SR-Housekeeping
Heavy working load outside SR-Manual export s/Certifications preparation
Heavy working load SR-Manual order/quotation
Heavy working load SR- ETA check and Order follow up
Business complexity-Part number identification, part number cancelled replaced, need raise Qu-tip for alternative solution
Business complexity-Missing price and suppliers of global parts, need raise ticket and spend time follow up
Business complexity-Non TSAB parts, lack of a good master data quality and not a standard price
Business complexity-A lot of inquiries and over communication from market company due to lack of understanding of how SSN work
Business complexity- Customer is quite demanding and require accurate ETA and regular update for non stock item
People-Lack of competency, need more time to ask other colleagues or check working instructions
People-Resource issue, vacant position and more frequent leaves in team member
Waiting time external-Customer, vendor
Waiting time internal-MC, master data, quip, PTS
其他