Simulation Evaluation——Check in拟营业评估表——客人入住

Name姓名:

Position职位:

Div./ Dept.部门:

Date of stay

入住日期：

Room no.

房号：

A. Entrance Services: 大堂门口服务

Name of Colleague who serve you:

为您提供服务的员工的名字:

Did the server open the doors for you?

当您进入大堂时，是否有员工为您拉门?

Did server smile and establish eye contact and extend a warm welcome.

员工是否保持微笑并与您有目光接触并热情地欢迎您?

Did server greet you appropriately

(Nin Hao, Good Morning/Afternoon/Evening, Sir/Madame, welcome to Taicang Maritim Hotel and Conference Center!).

员工是否礼貌问候(您好，先生/女士，欢迎光临太仓玛丽蒂姆酒店及会议中心！)

Did server call you by name (if known).

员工是否称呼您的姓名(如果服务员已经知道)?

Did server escort you to the Front Desk?

员工是否引领您前往前台?

B. Reception Service 前台接待服务

Name of Colleague who serve you:

为您提供服务的员工的名字:

Did server acknowledge you immediately with a smile and eye contact, when you arrive at Reception?

当您抵达前台时，员工是否与您有目光接触并微笑?

Did server greet you appropriately?

(Nin Hao, Good Morning/Afternoon/Evening, Sir/Madam. Welcome to Taicang Maritim Hotel and Conference Center, how may I help you?))

员工是否礼貌问候您？

(您好，早上好/下午好/晚上好，先生/女士. 欢迎光临太仓玛丽蒂姆酒店&会议中心，请问有什么可以帮您?)

Did server confirm your reservation details & Preference, such as room type, departure date, rate & benefit include (eg: breakfast/Wi-Fi), number of pax etc.?

员工是否与您确认预订细节及客人喜好，例如房间类型，离店日期，，房价和优惠（例如：早餐、网络），人数等?

Did server verify your mode of payment and collect your Passport/ID for registration?

员工是否确认您的付款方式并请您出示有效证件进行入住登记?

Did server show room number and room charge on RC instead of verbally? (This is your Room Number and this is your Room Charge.)

员工是否在登记单上而不是完全口头确认您的房号及房价?

Did the server confirm with you the departure time and offer limousine service?

员工是否与您确认离店时间并提供酒店豪华轿车服务?

Did the server ask you to sign on registration card?

员工是否请您在登记单上签名?

Did server wish you a pleasant stay?

员工是否祝愿您入住愉快?

Did the server provide further assistance and introduce herself/himself to you?

员工是否提供进一步的帮助并向您介绍自己? 

C. Escort to Passenger Lift陪同客人到电梯口

Name of Colleague who serve you:

为您提供服务的员工的名字: 

Did the server escort you to elevators and press the floor button for you?

员工是否引领您到电梯处并将电梯按键按到您所在的楼层?

Did server initiates small conversation with you. To find out the purpose of visit and preference?

员工是否寻找话题与您交流以找出您来入住的目的及您的个人喜好?

Did server wish you a pleasant stay?

员工是否祝愿您入住愉快?

Did the Server provide further assistance and introduce herself/himself to you with offering his/her name card?

宾客服务员有否提供更多的帮助并向您介绍自己和提供名片?

How would you rate your Over-all Arrival Experience?

您如何评价您的整体抵店感受?

Other feedback and suggestions/其他意见及建议: