Reasons why customers do not submit orders after successful BVN verification

Please help us to understand the reasons why customers do not submit orders after successful verification of BVN
After a successful BVN verification, at which step do you think customers abandon the most?( Support multiple selection )


Upload photo page
Work information page
Family information page
What are the reasons for the client to abandon the application on the upload photo page?( Support multiple selection )


Customers don't want to take selfies
Customers don't want to take photos with SA
Customers need to upload a photo of the ID card, but customer do not have an ID card or do not bring the ID card
Other
What are the reasons for the client to abandon the application on the work information page( Support multiple selection) ?


Customers do not want to provide work information
Other
What are the reasons for the client to abandon the application on the family information page?( Support multiple selection )


Customers do not want to provide personal information such as address, residence, education, marital status, etc.
Customers don't want to provide 4 contacts because they feel it's too much
Other
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