How satisfied are you with the packaging quality of our products?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How would you rate the responsiveness of our customer service team?
Excellent
Good
Average
Poor
Very poor
Do you feel that our customer service team understands your needs and provides personalized assistance?
How satisfied are you with the speed of our response to your inquiries or complaints?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Do you think our customer service team is easily accessible?
How likely are you to recommend our company to others based on the quality of our customer service?
Very likely
Likely
Neutral
Unlikely
Very unlikely
How satisfied are you with the overall level of customer service you have received from our company?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Do you think our company values your feedback and takes it into consideration?
How satisfied are you with the timeliness of our deliveries?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Do you think our company provides accurate and up-to-date information about our products and services?
Which of the following factors do you consider important when evaluating customer service? (Select all that apply)
Knowledgeable staff
Quick response time
Friendly and polite
Problem-solving skills
Effective communication
Which of the following methods do you prefer for contacting our customer service team? (Select all that apply)
Phone
Email
Live chat
Social media
In-person
Which of the following improvements would you like to see in our customer service? (Select all that apply)
Faster response time
Better training for staff
More personalized assistance
Improved complaint resolution process
Enhanced accessibility
Which of the following factors would make you more likely to recommend our company to others? (Select all that apply)
Excellent customer service
Special promotions or discounts
High-quality products
Positive reviews or recommendations
Convenient and reliable delivery
How would you rate the packaging quality of our products?
Excellent
Good
Average
Poor
Very poor