领导LEAD影响力Influences1.懂得什么时候领导，什么时候跟随。Understands when to lead and when to follow2.是否能够打破团队和部门之间的障碍，达成一个决定。Is able to break down barriers between groups and departments to reach a decision3.积极主动地参与其中。Takes a proactive approach to getting involved
思考THINK充满好奇心和创造力Is curious and creative1.渴望学习和理解塑造酒店未来的外部创新趋势吗？Is keen to learn and understand external innovative trends shaping the future of hospitality2.走出自己的舒适区，愿意尝试新事物。 Steps out of their comfort zone and is willing to try new things3.产生新的想法，享受创新，想出原创的解决方案。Generates new ideas, enjoys being creative, thinks of original solutions4.有能力挑战现状，打破常规思考吗？Has the ability to challenge the status quo and thinks out of the box5.“为什么不呢?” 专注于能够创造什么，而不是把“我们将如何去做”放在创造的道路上。Asks “why not?”, focusing on what can be created without putting the “how we’re going to do it” in the creativity path
自我 OWN是一个业务专家 Is a business expert1.把客户放在他们所做一切的中心。Puts the customer at the center of everything they do2.比任何人都更了解酒店业、竞争对手和客户。Knows the hospitality business, the competitors and customers better than anyone else3.执着于创造难忘的客户体验。Is obsessed with making memorable customer experiences4.是否关心任务清单以外的业务。Is concerned for the business beyond the project list
合作COLLABORATE有团队精神 Is a team player1.在单位内部和区域之间进行合作，分享提高业务成果的想法、经验和技能。Collaborates within and across units and geographies to share ideas, experiences and skills that enhance business results
履行 DELIVER把事情完成 Gets things done1.能够分清轻重缓急，把事情做好。Is able to prioritize and gets things done2.在发现风险的地方大声疾呼，并启动解决方案。Speaks up where a risk is identified, and activates solutions