等级评分 | |
Member of spa team offered you a cup of tea and explain the benefits为客人倒茶并告知茶的益处 | ★ ★ ★ ★ ★ |
Member of spa team ask you to fill in customer profile form before treament stars在护理开始前让客人填写皮肤分析表 | ★ ★ ★ ★ ★ |
Member of spa team reconfiremed the treatment 为客人推荐护理 | ★ ★ ★ ★ ★ |
Therapist introduced herself in a warm ,professional and frendly manner理疗师用热情,专业友好的态度介绍自己 | ★ ★ ★ ★ ★ |
Therapist escort you to the treatment room理疗师陪伴客人到理疗房 | ★ ★ ★ ★ ★ |
等级评分 | |
Therapist explain where to leave your belongings :Showed closet jewels box 理疗师告知客人哪里放好自己的所有物:橱柜和首饰盒 | ★ ★ ★ ★ ★ |
Amenities:Explain about the amenitis in details (disposable underwear ,show cap bath robe) 设施:告知客人便利袋里面有什么东西(一次性底裤,浴帽和浴袍) | ★ ★ ★ ★ ★ |
show the shower room how to use warm water and cool wanter.告知客人怎么使用淋浴的热水和凉水 | ★ ★ ★ ★ ★ |
Changing time:Allowed enouge time for you to get changed,and explain that you should slightly open the door when ready 更衣时间:给客人足够的时间更衣,告诉客人如果准备好就轻轻的打开门 | ★ ★ ★ ★ ★ |
Actually started treatment within 5mins of the appointed time 在预定时间的5分钟内开始护理 | ★ ★ ★ ★ ★ |