SMO-2018-2151 CUSTOMER FEEDBACK SURVEY
Data Entry/ Query Resolving Completeness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
IVRS/IWRS Accuracy
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Related Forms Completion
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Source Management
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Soft Skill Ability to understand customer needs
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
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