HODO-Customer Satisfaction Questionnaire of Hodo Group in 2025

Dear customer,
         Your satisfaction is always the pursuit of Hodo Group, and any of your valuable comments or suggestions will be the basis of our improvement. Please kindly take time out from your busy schedule to fill in this survey, and give your early reply. Your strong support and kind assistance will be highly appreciated! 

*1. Your company name:
*2. Products provided from our company：
*3. Your name and contacts (Tel or E-mail):
*4. Your position:
Designer
Buyer
Other
*5. Product range: Diversification of products. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of a company's product range:
Your satisfaction with Hodo's product range:
Your satisfaction with your other suppliers' product range:
*6. Orders accepting ability: Big orders, small orders and multi-item or complex style orders can all be handled promptly. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of orders accepting ability:
The satisfaction with Hodo's orders accepting ability:
The satisfaction with Hodo's orders accepting ability:
*7. Promptness of providing test report from the test institution. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of the promptness of providing test report：
Your satisfaction with Hodo：
Your satisfaction with your other suppliers：
*8. Product quality: capability to meet your company's qualification, pass your production inspection easily and maintain production quality stably. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of product quality:
Your satisfaction with Hodo's product quality:
Your satisfaction with your other suppliers' product quality:
*9. Sample quality: capability to provide good samples in time. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of sample quality:
Your satisfaction with Hodo's sample quality:
Your satisfaction with your other suppliers' sample quality:
*10. Delivery stability: capability to deliver goods on time. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of delivery stability:
Your satisfaction with Hodo's delivery stability:
Your satisfaction with your other suppliers' delivery stability:
*11. Fabric recommending ability: capability to supply the latest fabric. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of fabric recommending ability:
Your satisfaction with Hodo's fabric recommending ability:
Your satisfaction with your other suppliers' fabric recommending ability:
*12. Sample recommending ability: capability to recommend the latest samples. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of sample recommending ability:
Your satisfaction with Hodo's sample recommending ability:
Your satisfaction with your other suppliers' sample recommending ability:
*13. Sales’ communication ability: Sales can listen carefully, understand your needs, reply and solve problems promptly. (Please use level 1 to 5 where 5 means very important/satisfied and 1 means very unimportant/dissatisfied)
The importance of sales' communication ability:
Your satisfaction with Hodo’s sales' communication ability:
Your satisfaction with your other suppliers' sales' communication ability:
*14. Are you satisfied with the ways and frequency of communication?
YES
NO
*15. What is the tendential direction of your company's future orders?

Please list your core requirements:

 (1) Future order tendencies: Such as fluctuations in order volume, new product category development plans, changes in the regional proportion of orders, etc.;

 (2) Small-batch and multi-variety requirements: Such as minimum order quantity (MOQ) requirements, multi-category mixing, delivery requirements, and emergency order response needs;

 (3) Cooperation expectations: Such as production schedule adjustment, sample development cycle optimization, quality standard adaptation, and communication mechanism upgrading, etc.

*16. Are you satisfied with the visiting effects?
YES
NO
*17. What are your expectations for our company's new product design and launch capabilities?

Please clarify the directions you wish to stregthen (e.g., innovation, lightweight design, eco-friendly design, cost optimization solutions, or other areas you expect).

*18. Does your company plan to transfer the production to other countries in the next 1 year?
YES
NO
UNCERTAIN
*19. Do you have any other suggestions?