Cordis, Dongqian Lake, Ningbo
Simulation Survey
宁波东钱湖康得思酒店
试营业体验问卷调查
We are delighted to have you stay with us and take part in the pre-opening Simulation Program.
很高兴您能入住我们酒店并参与试营业体验项目。
As always, we would very much welcome your feedback. Your honest opinion on your experiences at Cordis Dongqian Lake will greatly assist us to fine tune prior to our Grand Opening.
我们希望您给我们提供您入住体验的宝贵意见。您的意见将协助我们为酒店的盛大开业做到最好。
TURNDOWN
夜床服务
*1. Please enter your name.
请输入您的姓名
*2. Please enter your experience date.
请输入您体验的日期。
*3. Please enter your experience time.（HHMM）
请输入您体验的时间。
BEDROOM
客房
*4. Did the employee knock on the door/ring the doorbell and if required wait ten seconds, and then knock on the door/ring the doorbell again before entering the room?
员工是否敲门/按门铃，如果需要的话，等10秒钟，然后再敲门/按门铃，然后再进入房间？
*5. Did the employee ask if they "may enter your room" before before entering the room?
员工在进入房间前是否询问“可以进入你的房间”？
*6. If the employee was encountered was he/she well presented and did they greet the guest with a smile?
如果遇到员工，他/她是否表现良好，他们是否微笑地问候客人？
*7. If guest was present in the room during turndown, did the employee offer/arrange to return at a later convenient time?
如果提供夜床服务时客人在房间，员工是否提供/安排在稍后方便的时间返回服务？
*8. Did employee draw curtains/blinds/shutters fully and neatly?
员工是否把窗帘/百叶窗拉得整整齐齐？
*9. Did employee turn bedside lamp on and in the case of key activated lighting had the lighting been adjusted accordingly when the key card was inserted?
员工是否打开床头灯？钥匙卡在取电槽时，员工是否对灯光进行了相应的调整？
*10. Did employee empty waste bins and ashtrays?
员工是否清空垃圾桶和烟灰缸？
*11. Was the room generally tidied with all hotel amenities returned to their original position?
房间所有的酒店设施是否都恢复到原来的位置？
*12. Were the guest's clothes folded/neatly arranged and his/her shoes paired?
客人的衣服是否折叠整齐？
*13. Was stationery replenished where required (i.e. when all of one type of stationery was missing)? 文
具是否及时补充(如有一种文具没有了)？
*14. Were any used glasses or room service soiled plates and cutlery removed from room?
用过的玻璃器皿或客房服务的脏盘子和餐具 是否被移出房间？
*15. Was television remote control placed on bed side table?
电视遥控器放在床头柜上了吗？
BATHROOM
浴室
*16. Did employee replace any used towels with clean ones?
员工是否更换了使用过的脏毛巾？
*17. Was a bath mat laid out in front of the shower/bath?
在淋浴/浴缸前铺了一张地巾吗？
*18. Were all empty or almost empty amenities replaced (i.e. if less than 1/3 full)?
所有空的或即将使用完的设施是否都被替换了(例如不足1/3的话)？
*19. Was the shower/bath/sink and floor wiped down?
淋浴/浴缸/水槽和地板擦干净了吗？
*20. Was the toilet serviced?
厕所擦拭了吗？
*21. Did employee tidy guest's personal toiletries (i.e. replace lids, neatly arrange and/or place items on to a washcloth/linen cloth)?
员工是否整理客人的个人盥洗用品（即更换盖子、整齐地 /或将物品放在毛巾/布草上）？
*22. We are looking forward your comment and suggestion, it will help us to create the most genuine resort with fun yet relaxing experiences to our guest in future.
您觉得我们有哪些不足之处，我们非常期待您的意见及建议，这将有助于我们今后为您全心创造轻松有趣的真正度假酒店体验。
Many thanks again for your time！
再次感谢您宝贵的时间！