SMO-2018-1987/SHC014-l-01项目-CUSTOMER FEEDBACK SURVEY

Thank you for giving us the opportunity to work with you. 

To help us evaluate our quality in procedures and staff performance, we would very much appreciate your opinion and suggestions to improve customer satisfaction and to ensure your continuous support. 

Thank you for taking a few minutes to complete this survey.

 

注：如您与我们合作项目，对接多个CRC，麻烦请另填写一份，谢谢！

 

 

 

项目编号（SMO与申办方项目编号）：  SMO-2018-1987/HSK7653-301

合作期间：  2021.10.01  至今

申  办 方：   南京圣和

*1. 您的姓名：
*2. 与您合作该项目CRC的姓名：
*3. Survey conducted date:
*4. Data Entry/ Query Resolving Timeliness
*5. Data Entry/ Query Resolving Completeness
*6. Data Entry/ Query Resolving Accuracy
*7. IVRS/IWRS Timeliness
*8. IVRS/IWRS Completeness
*9. IVRS/IWRS Accuracy
*10. Drug Management Drug Re-order
*11. Drug Accountability
*12. Drug Dispensing/ Return
*13. Related Forms Completion
*14. Study File
*15. Study Supplies
*16. Laboratories Sample collection handle/storage/transmittal per protocol
*17. Laboratories related forms maintenance
*18. Laboratory kits
*19. Source Management
*20. Financial/ Budgetary Issues
*21. Study Understanding
*22. Soft Skill Ability to understand customer needs
*23. Soft Skill Easily contacted/reached
*24.   Soft Skill Response to client enquiries in a timely manner    
*25.   Soft Skill Build good relationship with study team 
*26.   Soft Skill Willingness to work together
*27. Proactive ability Ability to solve problems & to cope with unexpected situations in a timely manner
*28. Proactive ability Identify risks and come up with solutions

*29. Overall evaluation ：

If 100 is full score, please give CRC an estimated score for the past 3 monthsfor this study:

*30. Please add any comments and suggestions